Case Study: PBS Holding AG improves product discovery and search with FactFinder

New ways to success in a changing world

PBS Holding AG, a leading European office product distributor, was facing challenges in driving growth due to a post-pandemic market shift towards remote work and supply chain issues. Their goal was to increase customer satisfaction and international expansion, which required a highly effective, intuitive product discovery platform to help customers "find instead of search." They turned to the vendor FactFinder and its New Generation (NG) platform to implement an AI-powered solution.

FactFinder provided PBS with an AI-driven search and merchandising tool that offered detailed analytics, configurable campaigns, and personalized results. This allowed PBS's marketing team to independently optimize the search experience, identify trends, and fill product gaps. The results included a significantly improved customer experience, leading to higher click and buy rates, a larger average shopping basket value, and reduced complaint rates. PBS's team found FactFinder's analytical capabilities and expert support indispensable for navigating the challenging business environment.

PBS Holding AG

Birgit Broeckel

Team Leader