Case Study: DeOnlineDrogist.nl boosts conversion rate by 12% with FactFinder

Conversion rate boosted by 12% with FactFinder’s search engine

DeOnlineDrogist.nl, the largest online drugstore in the Netherlands, was struggling with its in-house search engine which could not keep pace with its growth or user expectations. The search function was returning poor results, failing to handle misspellings, and consuming 30 hours of staff time per month for maintenance, ultimately causing the business to lose customers. This prompted them to seek a new vendor, and they selected FactFinder's intelligent search solution to address these critical challenges.

FactFinder implemented its search engine, which led to a 12% increase in the conversion rate from search within just three months. The solution also drastically reduced the time dedicated to search maintenance from 30 hours to a maximum of 4 hours per month, freeing up valuable internal resources. As a result, DeOnlineDrogist.nl improved the customer experience and achieved a clear return on investment with FactFinder.

DeOnlineDrogist.nl

Joachim de Boer

Co-Founder