Case Study: Berner Group boosts search usage by 20% with FactFinder

Berner’s 20% search spike with FactFinder

The Berner Group, a leading force in industry 4.0 solutions, faced a significant challenge with its previous open-source search function, which was slow and inaccurate. This poor performance led to irrelevant results for customers and was damaging to both their conversion rate and brand image. To address this, they turned to the multi-channel search platform from vendor FactFinder.

By implementing FactFinder, the Berner Group gained a powerful solution capable of handling complex, multilingual queries and product ID searches. This resulted in a substantially improved customer experience. The vendor FactFinder delivered a 20% increase in search usage across their shops and a significant reduction in zero-result pages, enhancing efficiency and satisfaction for their professional B2B clientele.

Berner Group

Katja Sallie

eCommerce Product Owner