Case Study: Tischwelt achieves 10% higher conversion with FactFinder

+10% higher conversion by switching to Next Generation

Tischwelt, an online German retailer specializing in high-end kitchen and tableware, faced the challenge of helping customers find niche products using everyday language. Their extensive inventory included items with uncommon names, making a fast and intuitive search function critical. They partnered with the vendor FactFinder and implemented its Next Generation (NG) search solution to address this need.

By switching to FactFinder's NG, Tischwelt achieved significant improvements without any initial custom configuration. The out-of-the-box solution immediately increased the search conversion rate by 10% and boosted the average shopping cart value by 13%. Additionally, the new system provided faster load times, real-time search suggestions, and a more intuitive interface for staff to manage product synonyms, leading to a better experience for both customers and employees.

Tischwelt

Ronja Christ

eCommerce Merchant