Case Study: Sequoia Equities achieves lower incident costs and faster repairs with FACS Incident Response Management (FIRM)

Sequoia Equities cuts incident costs 20% with FACS

Sequoia Equities, Inc., a multi-family property management company, faced significant challenges with unplanned incidents like leaks and fires. These events were costly, distracted staff from tenant relations, and lacked standardized processes. To address this, the company partnered with vendor FACS to implement its FACS Incident Response Management (FIRM) service.

The FACS FIRM solution established standardized protocols and a network of pre-approved vendors. This provided Sequoia with a single point of contact for all incidents, ensuring consistent and cost-effective responses across its portfolio. The results included a 20% savings in incident costs, a over 90% reduction in mold clearance failures, and an average one-day reduction in repair time, significantly reducing tenant disruption.

Sequoia Equities, Inc