Terumo Medical - Customer Case Study

For more than 80 years, the name Terumo has been synonymous with high-quality, innovative medical devices. From its start in 1921 as a manufacturer of clinical thermometers, Terumo has grown worldwide to a position of leadership in such areas as hollow-fiber technology, blood-management systems and endovascular therapy. Robert Sutton, Quality Specialist, relies on FaciliWorks 8i CMMS software to run the extensive Preventative Maintenance and Equipment Control Departments of the Terumo Cardiovascular Systems and Terumo Heart Divisions in Ann Arbor, MI. Sutton needed to save time, reduce errors and manage multiple facilities at once. Paper records and electronic spreadsheets were time consuming and left far too much room for human error. Additionally, because of Terumo’s multiple locations, they needed a centralized software solution to control all assets, including but not limited to preventative maintenance and repairs. Terumo began using FaciliWorks Desktop CMMS in 2002 and recently upgraded to FaciliWorks 8i Server CMMS. Robert uses FaciliWorks 8i because it saves time, helps his team avoid costly errors and lets them manage "everything from inspection, measuring and test equipment to heavy duty machine shop equipment, test fixtures, vehicles and buildings" across multiple facilities with a single, centralized database. The result is increased asset uptime, decreased costs and improved efficiency. Terumo has also taken advantage of online FaciliWorks training.