Moody Bible Institute - Customer Case Study

Moody Bible Institute, a private Christian college in Chicago, Illinois, is dedicated to training students for life in the ministry. Offering year-round classes since 1889, the institute has 15 buildings on campus that include typical college facilities such as classrooms, dormitories, a radio station, a bookstore and executive offices. The "something" that they needed turned out to be FaciliWorks CMMS software, which the institute purchased at the end of October 2000. The software allows them to better manage their equipment database, including scheduling preventive maintenance and tracking unscheduled service requests. One of the reasons the engineering department chose FaciliWorks CMMS was because it is "very simple to operate." They also liked the amount of time it saves them. Formerly, when a machine needed new parts, someone would have to track down the machine itself to get the necessary information. Today, this data can all be accessed via computer. According to Rough, another very useful feature is the ability to track work orders. He explains that prior to purchasing the software, it wasn’t uncommon for each of the engineering supervisors to keep their divisions’ work orders in their own areas. With FaciliWorks, it is all in one central location and anyone can check status. Finally, since the institute uses its own terminology, Rough cites FaciliWorks' ability to change label names and clone equipment information and maintenance tasks as a major benefit.