Case Study: Jones Lang LaSalle (JLL) resolves $1M in delivery disputes with FacilityOS

Jones Lang LaSalle resolves $1M delivery disputes with FacilityOS

Jones Lang LaSalle (JLL) faced a significant challenge in managing logistics for a large corporate campus, processing hundreds of packages daily. Their team lacked real-time visibility into deliveries, leading to difficulties locating parcels and resolving disputes, while also struggling to manually document compliance for high-security items. To address this, they partnered with vendor FacilityOS and implemented its LogisticsOS solution.

By implementing FacilityOS's LogisticsOS, JLL gained a digital system for complete chain-of-custody tracking, automated notifications, and compliance logging. This solution provided verified data that resolved over $1M in delivery disputes, recovered misplaced high-value packages, and cleared the team in a major internal theft investigation. The measurable results for JLL included managing 146,000 packages annually with a lean team and establishing a searchable audit trail for every parcel.

Jones Lang LaSalle (jll)