Case Study: GTAA achieves faster, more secure visitor management with FacilityOS

GTAA cuts visitor pass issuance time by 90% with FacilityOS

The Greater Toronto Airports Authority (GTAA), operator of Toronto Pearson International Airport, faced significant challenges with its manual facility management. The process for signing in visitors and workforce members was slow and tedious, taking up to an hour per individual and involving physical passes and stickers. This manual system was prone to errors and struggled to meet strict security and regulatory compliance requirements in the high-traffic airport environment. GTAA turned to FacilityOS for a solution to automate and streamline these critical processes.

FacilityOS implemented its visitor management software and self-service kiosks, which automated the sign-in and badge printing process. This solution reduced the average check-in time to just 1-2 minutes and allowed a single operator to manage multiple locations remotely from a central dashboard. The results for GTAA were substantial, including a 90% reduction in the time needed to issue visitor passes. Furthermore, generating reports that previously took hours or days was reduced to mere seconds. FacilityOS provided a faster, more secure, and efficient system that met GTAA's high-security needs.

GTAA