Case Study: Commonwealth of Pennsylvania boosts facilities efficiency with FacilityForce

Commonwealth of Pennsylvania - Customer Case Study

The Commonwealth of Pennsylvania's Department of General Services faced significant challenges due to outdated, paper-based processes and an inefficient legacy work tracking system. This system lacked reporting, preventative maintenance, and asset tracking capabilities, leading to operational inefficiencies, a large backlog of work orders, and an inability to measure performance or justify staffing needs. To modernize its facilities and maintenance management, the state partnered with FacilityForce to implement its Operate™ platform (then known as AssetWork’s AiM™).

FacilityForce's solution provided an integrated work management system that streamlined processes and introduced mobile capabilities for over 250 staff. The implementation of FacilityForce's software resulted in a 70% increase in work orders completed per week, significant paper and cost savings, and enhanced real-time monitoring and reporting. The system enabled proactive preventative maintenance, better resource management, and improved communication with other state agencies, delivering a more efficient and cost-effective operation for the commonwealth.

Commonwealth of Pennsylvania