Case Study: Santa Ana Unified School District recovers $160,000 and eliminates facility request backlog with Facilitron

Santa Ana Unified School District - Customer Case Study

Santa Ana Unified School District (SAUSD) faced a significant challenge managing a high volume of facility use requests from its 56 schools and the surrounding community. With a facilities staff of fewer than three people and an outdated, unsupported software system, the district was overwhelmed, resulting in a backlog of over 600 requests. They turned to the vendor Facilitron for a solution to their facilities management and scheduling demands.

Implementing the Facilitron platform and its support services eliminated the 600-request backlog within months. The solution provided critical data insights, which uncovered an organization incorrectly using a non-profit designation, allowing SAUSD to recoup $160,000 in lost revenue. Facilitron normalized the staff’s workload, greatly improved productivity and customer satisfaction, and enabled the recovered funds to be redirected into improving facility quality and safety.

Santa Ana Unified School District

Orin Williams

Assistant Superintendent