Case Study: FMCS achieves faster, more collaborative dispute resolution with Facilitate.com’s FacilitatePro

FMCS improves dispute resolution by 35–50% with Facilitate.com

The Federal Mediation and Conciliation Service (FMCS), a US government agency, sought to transform its traditional dispute mediation and collective bargaining processes. The challenge was to enhance how its mediators performed their work by adopting technology to improve problem-solving, decision-making, and implementation in negotiations. They partnered with vendor Facilitate.com and implemented a suite of web-based tools, including FacilitatePro, as part of their solution.

Facilitate.com's tools were integrated into a custom system called Technology Assisted Group Solutions (TAGS). This solution enabled anonymous brainstorming, real-time idea capture on virtual flipcharts, and electronic ranking of options to build consensus. The results included more efficient processes, broader participant input, and quicker decisions. FMCS quantified the improvement, with Facilitate.com's technology leading to a 35-50% increase in efficiency and effectiveness in hundreds of mediation and negotiation events.

FMCS