Case Study: Tuten Labs boosts retail O&M efficiency with Facilio

Tuten Labs reduces service calls by 10-15% with Facilio

Tuten Labs, a technology provider for retail stores, faced challenges in prioritizing equipment alarms and managing maintenance across a vast portfolio of 10,000 stores. Their lack of a centralized system led to alarm fatigue, slow response times, and manual processes. To address this, they partnered with vendor Facilio to implement its unified monitoring and maintenance management platform.

Facilio's solution provided intelligent alarm triaging and automated work order creation, streamlining operations. The implementation resulted in a 10-15% reduction in customer service calls, faster response times, and improved asset uptime. Facilio's platform enabled Tuten Labs to transform alarms into actionable data, significantly optimizing service efficiency for their retail clients.

Tuten Labs