Case Study: Quality FM reduces tenant escalations by 85% with Facilio

Quality Group cuts tenant escalations 85% with Facilio

Quality FM, a top facilities management service provider in the UAE, faced challenges due to a lack of a centralized digital platform. They struggled to gain real-time operational insights, manage compliance risks, and achieve portfolio-wide visibility. Their traditional CAFM and ERP solutions were too inflexible to adapt to their specific needs for improving property maintenance and service response times.

Facilio provided an integrated solution suite featuring dedicated tenant and vendor portals, contextual mobile work orders, and a data-driven platform for portfolio KPIs. This implementation optimized workforce transparency and enabled customized responses to service issues. As a result, Quality FM achieved an 85% reduction in customer escalations, maintained a 95-99% SLA compliance rate, and significantly increased staff productivity through Facilio's platform.

Quality Group