Case Study: Investa achieves seamless tenant and contractor experience with Facilio's Connected CMMS Suite

Investa streamlines operations, augments tenant and contractor experience with Facilio's connected CMMS

Investa, one of Australia’s largest commercial office owners managing 20+ high‑performance buildings and serving 850+ clients, struggled with a broken tenant experience caused by delayed operations, scattered data, siloed point solutions and an inability to scale across 550,000 m² and ~600 vendors. To fix these issues, Investa selected Facilio’s connected CMMS suite (Facilio O&M Suite) to unify operations, maintenance and vendor workflows.

Facilio deployed an integrated O&M/CMMS solution — covering asset & maintenance management, contractor and compliance management, tenant management and finance integrations — to automate maintenance routines, digitize inspections and centralize portfolio data for real‑time actionable insights. As a result, Investa gained better visibility into vendor performance and SLAs, improved workforce efficiencies, superior tenant experience, reduced service costs passed on to clients, stronger vendor compliance and more scalable, optimized portfolio operations.

Investa

Paul Vandervis

General Manager Facilities Services