Case Study: Tuten Labs achieves 10–15% fewer customer service calls and digitized O&M across 10,000 retail stores with Facilio

How Tuten Labs Leverages Facilio to Digitize & Automate O&M across 10,000 Large Format Retail Stores

Tuten Labs, a technology leader headquartered in Atlanta that helps large-format retail stores reduce energy, emissions and costs, faced alarm fatigue, slow responses and manual, error-prone work order processes across its portfolio of stores. To tackle noisy BMS alarms, fragmented alerts from calls and emails, and slow root-cause resolution, Tuten Labs engaged Facilio and adopted Facilio’s Connected Retail monitoring and intelligent fault detection and diagnosis (FDD) capabilities.

Facilio deployed unified monitoring, intelligent alarm triage and system-led work order automation plus a dashboard for portfolio-wide visibility. The Facilio solution automated prioritization and work-order assignment, cut manual reconciliation, and delivered measurable results — customer service calls fell 10–15%, timed-out work orders dropped from 43 to 3, dispatched work orders rose from 0 to 13, and overall asset uptime and operational efficiency improved.

Tuten Labs