Case Study: Al Fajer Facilities Management achieves 13% workforce productivity gain by digitizing operations with Facilio

How Al Fajer FM improved Workforce Productivity by 13% within 6 months of digitizing operations

Al Fajer Facilities Management, a GCC facilities manager with more than 3,000 employees and over 300 buildings in the UAE, faced rigid legacy ERP/CAFM tools that forced reactive, non‑real‑time maintenance and lacked mobile customization for on‑the‑go decision making. To become a fully digitized FM provider and improve service delivery, Al Fajer turned to Facilio and its IoT‑enabled facilities management software to modernize operations.

Facilio centralized Al Fajer’s operations with contextual mobile maintenance (QR/barcode location tagging, digitally signed work orders), a fully digitized 52‑week PPM calendar, and portfolio dashboards and alerts for SLA and KPI visibility. The deployment connected 6,864 assets, drove an 80% planned‑maintenance ratio and delivered a 13% increase in workforce productivity within six months, along with faster response/completion rates, improved SLAs and better tenant experiences thanks to Facilio’s unified data and real‑time insights.

Al Fajer Facilities Management

Sangeetha Balakrishna

Deputy CEO