Case Study: Fortes Education achieves 90% work order SLA adherence with Facilio

Fortes Education achieves 90% SLA adherence with Facilio

Fortes Education, an organization with over 40 years of experience managing premier schools in the UAE, faced challenges with fragmented facility operations. Their reliance on emails, calls, and Excel sheets led to accountability issues, communication gaps, and difficulty in maintaining student and staff comfort. To address this, they partnered with vendor Facilio to implement its connected CMMS solution.

Facilio delivered a streamlined work order management system and highly customizable reporting to provide real-time operational visibility. The solution integrated with the building management system to monitor energy consumption. As a result, Fortes Education achieved a 90% SLA adherence for work order resolution, improved technician productivity, and gained the ability to track and regulate energy use across its campuses.

Fortes Education