Case Study: Fortes Education Achieves 90% SLA Adherence with Facilio

Dubai's Top Schools Achieve Breakthrough in O&M Efficiency with Facilio

Fortes Education, a leading education group in Dubai, wanted to improve campus operations across its schools but was held back by fragmented maintenance processes, limited visibility into subcontractor activity, and delays in addressing asset issues that affected student and staff comfort. Facilio, using its connected CMMS platform, was brought in to streamline operations and create a single source of truth for service requests, work orders, and maintenance activity.

Facilio implemented automated workflows, mobile updates for ground staff, customizable reports, and energy monitoring integrated with the existing BMS to improve productivity, SLA tracking, and building performance. The result was improved operational efficiency, 90% work order resolution SLA adherence, better technician accountability, and stronger visibility into energy consumption and campus maintenance operations.

Fortes Education