Case Study: CFS achieves operational excellence in 4 months with Facilio

CFS achieves operational excellence in 4 months with Facilio

CFS, a large critical facility management service provider in Dubai, faced the challenge of scaling high-volume operations with manual, paper-heavy workflows and no real-time visibility. Their existing tools offered limited digitization and system integration, leading to inefficiencies and difficulties in managing SLA compliance across many sites. To address this, they partnered with vendor Facilio for its Connected CaFM platform.

Facilio implemented a unified platform that centralized asset data, automated work orders, and provided a mobile interface for technicians. This gave CFS real-time operational visibility and streamlined client communication through a dedicated portal. The results included digitizing over 25,000 work orders, achieving a 100% preventive maintenance completion rate, and monitoring over 7,000 assets centrally. This operational excellence, which also eliminated 75,000 papers annually, led CFS to win a President’s Award within four months of partnering with Facilio.

CFS