Case Study: a leading US FM service provider unifies operations and billing control with Facilio

a leading us FM service provider unifies 1,700 sites with Facilio

A leading US facility management service provider specializing in landscaping and exterior maintenance for a portfolio of 1,700 sites faced significant challenges due to fragmented operations. They relied on disconnected tools that forced manual re-entry of data and lacked a single source of truth for work orders, vendors, and contracts. This disjointed system created billing exposure with no hard link between work orders and invoices, leaving overbilling risk unmanaged across thousands of sites and 10,000+ rate card line items.

Facilio's Connected CMMS was implemented as a unified operating layer to centralize all workflows. The solution provided a vendor portal with role-based access for over 150 companies and enforced end-to-end work order-to-invoice traceability with hard billing controls. As a result, Facilio helped the provider manage over 40,000 work orders annually in a single system, digitize all rate card items, and eliminate overbilling risk through automated invoice limits, all while maintaining real-time integrations with client systems like Corrigo Pro.