Case Study: Capillary Technologies achieves 95% fewer ops tickets and 20% higher developer productivity with Facets.cloud

How Facets Sparked a Productivity Revolution in Capillary Technologies

Capillary Technologies, a global leader in loyalty and customer engagement solutions, faced significant challenges as their growth strained their lean operations team. A heavy dependency on Ops for infrastructure changes created bottlenecks, slower releases, and developer productivity issues. Siloed automation and the complex process of launching new environments further hindered their agility, leading to management overhead and reliability concerns.

To address this, Capillary implemented Facets.cloud to adopt a platform engineering approach. The solution provided standardized, self-service workflows for developers, guarded by Ops-defined policies. This shift eliminated 95% of Ops tickets and boosted developer productivity by 20% by saving coordination time. Facets.cloud also enabled single-click environment launches, achieved 99.99% uptime, and provided the visibility needed for a cost-conscious culture, transforming their operational efficiency.

Capillary Technologies

Goel P

SVP of Engineering