Case Study: a large pharmaceutical company improves inter-team communication with Facet5

Large Pharmaceutical Company - Customer Case Study

A large pharmaceutical company, a leader in its field and one of the biggest companies in Japan, faced a challenge with its product information department. The team had a poor, reactive relationship with its internal customers, the Medical Representatives. To address this, the company engaged Facet5 for a leadership and development initiative to improve team dynamics and engagement.

Facet5 implemented a training program that began with workshops on role clarity and concluded with personalized Facet5 profiles to raise self-awareness. This allowed team members to reflect on their leadership styles and create individual action plans. The vendor, Facet5, helped achieve a clear improvement; approximately 25% of the team demonstrated a proactive shift in attitude and communication. The director was very pleased with the outcome and the useful action plans that are helping the remaining team members gradually change their behaviours.