Case Study: a large not-for-profit organisation improves retention and reduces service costs with Facet5 Audition

Large Not For Profit Organisation - Customer Case Study

A large not-for profit organisation was facing challenges with high recruitment costs, increased absenteeism, and high staff turnover at its National Call Centre. This was impacting team morale and financial performance. The organisation engaged Facet5 and implemented its Audition product to help establish a new, best-practice in-house recruitment function and find candidates who were a better fit for a changed business model.

Facet5 worked with the organisation to integrate Audition into its recruitment process. The solution involved using role profiling to define ideal candidates and generate targeted interview guides. The recruitment team became accredited to use the tool internally, minimising costs. As a result, Facet5 helped the organisation increase new hire retention and performance to an 80% success rate—a more than 50% improvement. This drove down the cost of service, eliminated the need for excessive overtime, and significantly improved team engagement.