Case Study: IKEA improves team communication and trust with Facet5 TeamScape

IKEA - Customer Case Study

IKEA's logistics department faced the significant challenge of managing the immense flow of goods in and out of its stores, requiring a team of experts to cooperate effectively under pressure. The team manager sought to provide tools for better stress and conflict management, aiming to build self-awareness and improve communication among the 12 team members. The vendor Facet5 was engaged to address this need.

Facet5 implemented its TeamScape solution, beginning with individual profiling for each team member followed by a two-day workshop. This process allowed the team to understand each other's Facet5 profiles, share ideas, and discuss conflict resolution strategies. The vendor's approach resulted in significantly improved communication, openness, and trust within the IKEA team, leading to more open sharing of opinions and a new level of engagement and enthusiasm.

IKEA