Case Study: a big 4 Australian bank achieves cultural and operational transformation with Facet5

Big 4 Australian Bank transfers 1,300 staff with Facet5

A Big 4 Australian Bank faced the challenge of undertaking large-scale cultural and operational reform following the Global Financial Crisis. Against a backdrop of a negative public image and poor customer relations, its technology organization needed to transform from a "widget shop" into a service-based organization. The bank partnered with vendor Facet5 to utilize its personality assessment tool as a key part of this business transformation initiative.

Facet5 provided individual debriefs for the top leadership team to establish a common development framework. The Facet5 data was then used collectively to accelerate team formation, develop cohesiveness, and guide a major restructure, including the transfer of 1,300 staff. The solution led to a deeper understanding of leadership and team dynamics, resulting in an increased share price and an enhanced reputation within the Australian banking sector.