Case Study: a major Australian bank achieves cultural and operational transformation with Facet5

Australian bank - Customer Case Study

A "Big 4" Australian bank faced the challenge of undertaking large-scale cultural and operational reform following the Global Financial Crisis. With poor customer relations and a negative public image, its technology division needed a complete transformation. The newly formed Technology Leadership Team turned to Facet5 to understand their individual differences and leadership styles to begin leading this change.

Facet5 provided individual debriefs and team profiling to accelerate the team's formation and move it to high performance. The Facet5 data was also used to guide a major restructure and outsourcing of staff. The solution helped the organization shift from a 'widget shop' to a customer-focused service provider, resulting in an increased share price and an enhanced reputation for the bank.