Case Study: Paladin Risk Management improves compliance tracking and scales email automation with Facet Interactive

Paladin Risk Management boosts compliance 20% with Facet Interactive

Paladin Risk Management, a provider of insurance certificate tracking services primarily for the construction industry, faced significant challenges with their custom Drupal 7 web portal. The portal had become difficult to maintain due to brittle code, out-of-date modules, and an incohesive design that hampered staff productivity. They engaged the digital strategy agency Facet Interactive to assess and overhaul the system to streamline operations and support their critical business functions.

Facet Interactive implemented a comprehensive solution that included resetting the portal's Drupal foundations with best practices, refactoring its compliance and reporting systems, and automating key processes like email notifications. They also migrated large static files to AWS S3 and built a serverless zip generator. These improvements by Facet led to a 10x scale in email throughput and a 20% increase in average project compliance, significantly enhancing staff productivity and reducing operational costs for Paladin.

Paladin Risk Management