Case Study: Banco Supervielle enables remote pension collection for Argentine retirees with FacePhi

Banco Supervielle helps Argentine retirees collect pensions remotely during Covid-19 with FacePhi

Banco Supervielle, an Argentine bank, faced a significant technological and generational gap that prevented it from being customer-focused, especially for retirees needing to collect pensions. Their challenge was to implement a secure digital onboarding process to serve customers remotely, a need greatly accelerated by the Covid-19 pandemic. The bank partnered with vendor FacePhi to leverage its facial biometrics technology to resolve this issue.

FacePhi implemented its facial biometrics solution to create a secure remote process for Banco Supervielle's customers. The key result was that Argentine retirees were no longer required to pick up their pensions in person, a critical achievement during the health crisis. This solution provided a measurable impact by bridging the bank's technological gap and allowing it to better serve its customer base safely and efficiently.

Banco Supervielle