Case Study: Merck accelerates issue resolution with Fabriq

Merck Molsheim France accelerates their issue resolution with fabriq

Merck, the world's oldest chemical and pharmaceutical company, faced significant operational challenges at its Molsheim, France site. Teams in the Lab-Water and Logistics Buildings were struggling with slow problem escalation, a lack of communication, paper overload, and a general absence of standardization. To address these issues, they turned to the vendor Fabriq to implement a digital solution for their routines.

Fabriq implemented its tool to digitize Short Interval Management across the two sites, centralizing information and creating standardized dashboards across three levels of hierarchy. The solution was adopted quickly after short training sessions and resulted in faster escalation and resolution of issues, more effective treatment of medium-to-long term actions, and significant time savings in data processing and communication for Merck.

Merck

Stéphane Bruder

Methods Engineer