Case Study: WellNow Urgent Care boosts virtual care capacity with Fabric

WellNow Urgent Care boosts virtual visit capacity 2.11x with Fabric

WellNow Urgent Care's providers were dissatisfied with their legacy virtual care platform, considering it a hindrance to providing care due to its poor user experience and inefficiencies. To address these significant complaints, WellNow sought a new solution and partnered with Fabric for its clinically-enabled synchronous visit platform.

By implementing Fabric's solution, WellNow achieved substantial clinical efficiencies and a seamless consumer-grade experience for both patients and providers. The results included a 2.11x greater virtual visit capacity without additional staff, an average time savings of 8 minutes and 44 seconds per visit, and the ability for just nine providers to treat 90% of peak demand.

WellNow Urgent Care