Case Study: OSF HealthCare achieves $2.4M ROI with Fabric’s AI-powered virtual assistant

OSF HealthCare recognizes $2.4M ROI in one year with Fabric

OSF HealthCare partnered with Fabric to implement its AI-powered Digital Front Door solution, a virtual care navigation assistant named Clare. The challenge was to provide patients with a single, always-available point of contact to help them find information and access care options, thereby reducing the burden on traditional call centers.

The solution, delivered by Fabric, guided patients to self-service resources, allowed them to check symptoms, and schedule various types of appointments. This resulted in over $2.4 million in ROI within one year, including $1.2 million in contact center cost avoidance, while providing patients with 24/7 access.

OSF Healthcare