Case Study: Hackensack Meridian Health achieves 89% screening completion rate with Fabric’s virtual assistant

Hackensack Meridian Health achieves 89% screening completion rate with Fabric

Hackensack Meridian Health, New Jersey's largest health network, needed to provide its community with immediate and up-to-date COVID-19 information and screening during the pandemic. They partnered with the vendor Fabric to implement its virtual assistant and screening offering to meet this challenge, moving beyond traditional solutions like call centers.

Using Fabric's platform, HMH configured a streamlined screening process and utilized AI through the testing module to allocate limited resources. The solution achieved a remarkable 89% screening completion rate, expediting the patient experience. Fabric's tools engaged over 53,000 users, facilitated 12,500 completed screenings, and managed 10,900 testing module engagements, successfully relieving administrative burden and keeping patients safe.

Hackensack Meridian Health