Case Study: Geisinger improves patient engagement and scales vaccination screening with Fabric’s Digital Front Door

Geisinger serves 33k patient interactions per month with Fabric

Geisinger, a healthcare system, implemented Fabric's Digital Front Door® chatbot to expand its digital engagement. The challenge was to boost its new patient base, improve current patient engagement, and increase the use of its own healthcare services while also mitigating the burden on its healthcare providers during surges in demand.

Fabric's solution allowed patients to self-screen for services from any device and provided endpoints configured for state-specific vaccination plans. This implementation comprehensively relieved the burden on administrative staff and simplified appointment scheduling for patients. The results were significant, with the chatbot handling 33,000 patient interactions per month, including 8,249 patients using the vaccination screening tool. Nearly half of all sessions occurred outside of business hours, greatly expanding access.

Geisinger