Case Study: Endeavor Health achieves 3x ROI in one year with Fabric’s Virtual Assistant

Endeavor Health reports 3x ROI in one year with Fabric

Endeavor Health partnered with vendor Fabric to implement its Digital Front Door® solution, which was customized into a virtual assistant named Eleanor. The goal was to make healthcare easier for patients by providing a centralized resource to navigate the health system's various services and find appropriate care.

The solution Fabric implemented was an AI-powered virtual care navigation assistant available 24/7. It guided patients to self-service endpoints, helped them find doctors, and enabled them to schedule appointments and video visits. As a result, Endeavor Health captured 650 new patients per month, reported a 3x return on investment in one year, and realized $740,000 in patient capture revenue while avoiding $300,000 in contact center costs.

Endeavor Health