Case Study: CHRISTUS Health increases vaccinations and scales patient screenings with Fabric

CHRISTUS Health schedules 20k vaccine appointments in 3 weeks with Fabric

CHRISTUS Health faced the challenge of meeting high patient demand for COVID-19 vaccinations and eligibility information across four states. They needed a solution to handle thousands of requests per second to avoid website crashes and to efficiently screen patients and schedule appointments. To address this, they partnered with the vendor Fabric to implement its vaccine experience virtual assistant.

Fabric deployed its solution on the CHRISTUS website in just three weeks, configuring it to handle over 5,000 hits per second and adding safety measures to prevent system breaches. This implementation successfully managed the massive patient demand. The results were significant, with Fabric's virtual assistant conducting over 500,000 patient screenings in 10 days, scheduling 20,000 vaccine appointments, handling 10,000 patient calls, and avoiding over $250,000 in temporary call center staffing costs.

CHRISTUS Health