Case Study: PersonalizationMall.com achieves fast, reliable remote access with F5 Networks' BIG‑IP Edge Gateway

PersonalizationMall.com Ensures Fast, Reliable Remote Access with BIG‑IP Edge Gateway

PersonalizationMall.com, a fast‑growing e‑commerce retailer (founded 1998, ~$50M annual sales, 200–500 staff), was struggling with slow, unreliable remote access and dropped VoIP calls after migrating to 64‑bit Windows clients and outgrowing its Cisco VPN. To restore fast, secure connectivity for executives and remote workers, PersonalizationMall.com turned to F5 Networks, leveraging BIG‑IP Edge Gateway alongside existing BIG‑IP Local Traffic Manager (LTM) and Global Traffic Manager (GTM).

F5 Networks deployed BIG‑IP Edge Gateway for SSL VPN, application acceleration, and policy‑based secure access while using BIG‑IP LTM/GTM for load balancing and traffic management. The result was immediate: noticeable application and data performance improvements, security integration with Active Directory, video feeds at ~20 fps, far fewer dropped VoIP calls with near‑wired call quality, compatibility with 64‑bit clients, and a smooth two‑hour deployment—delivering better user experience, faster rollouts, and reduced downtime.

PersonalizationMall.com

Steve Diggory

Technology Manager