Case Study: Financial Services Company achieves consistent website availability and improved customer experience with F5 Networks

Financial Services Company Boosts Customer Experience for Higher Competitive Advantage

Financial Services Company, a Fortune 100 provider of investment and retirement services serving 3.7 million active and retired employees, faced repeated website outages that left thousands of customers unable to access account information. To address unreliable load balancing and traffic management, the organization turned to an Application Delivery Networking (ADN) solution from F5 Networks, deploying F5 products including BIG-IP LTM, BIG-IP GTM, BIG-IP ASM and custom iRules.

F5 Networks, working with IBM, replaced failing appliances and redesigned the ADN infrastructure to intelligently manage traffic, provide web-application security, and enable automated failover across three data centers. The F5 solution greatly minimized service interruptions, restored consistent access to online accounts for the company’s customers, and strengthened the firm’s competitive position by delivering a more reliable customer experience.

Financial Services Company