Case Study: West Corporation achieves huge data throughput and lower IT costs with F5 Networks

Communications Services Firm Gains Huge Data Throughput with F5 and Cisco ACI

West Corporation, a large communications services firm that processed roughly 65 billion telephony minutes in 2015 (including support for the U.S. 911 infrastructure), faced a fragmented, acquisition-driven IT estate with too many data centers, incompatible systems, and rising operational complexity. To meet high computational demands and manage on‑demand, high‑volume traffic, West turned to F5 Networks alongside Cisco ACI, standardizing on F5 products such as VIPRION, BIG-IP (LTM, DNS, APM) and the BIG‑IQ management platform.

F5 Networks helped West integrate software‑defined application services and orchestration with Cisco ACI, using iRules and iApps for fast provisioning and BIG‑IQ for centralized control. The solution enabled data center consolidation (fewer sites handling greater throughput), faster provisioning (for example, compressing tasks that once took days into hours), lower IT costs, freed IT staff for higher‑value projects, improved developer productivity, and more reliable operations backed by F5 expert support — with West expecting significant savings in the next fiscal year.

West Corporation

Jeremy Brown

Enterprise Network Architect