Case Study: Penny Paws Animal Clinic achieves 50% increase in client reviews in 60 days with ezyVet

Penny Paws Animals Clinic - Customer Case Study

Penny Paws Animal Clinic is a group of general practices with four brick-and-mortar clinics and 15 mobile clinics across Fort Worth and San Antonio, Texas. Hospital Administrator Kat Basye faced an increasingly cumbersome, admin-heavy process for collecting post-appointment feedback—downloading client lists from ezyVet and manually formatting spreadsheets—so the clinic piloted ezyVet’s ReviewTree integration, a client satisfaction and review-management tool, to automate survey delivery.

Using the ezyVet–ReviewTree integration, surveys are automatically sent by SMS or email when appointments are marked complete, and all ratings, feedback and a live NPS score are tracked on the ReviewTree dashboard. The solution eliminated much of the manual work, boosted team morale by surfacing client praise, and produced a measurable 50% increase in client reviews within 60 days; ezyVet’s integration is now rolled out across all Penny Paws Animal Clinic locations for per-clinic tracking and benchmarking.

Penny Paws Animal Clinic

Kat Nicholl-Basye

Practice Manager