Case Study: Marquette Vet Clinic modernizes operations and cuts no-shows 75% with ezyVet

Marquette Vet Clinic's (MVC) Expansion Plan to Upgrade and Modernize the Clinic

Marquette Vet Clinic (MVC), a full-service hospital in Marquette, Michigan, needed to modernize after relocating to a new purpose-built facility and to attract new graduates used to digital tools. Their main challenge was replacing 60 years of paper records and convincing long-time lead Dr Edward Brauer to adopt a cloud-based Veterinary Practice Management system; they chose ezyVet in 2019.

ezyVet provided a cloud practice management platform with onsite support, templates, automated billing, SMS appointment reminders, an integrated Customer Portal and imaging integrations. As a result, MVC reduced no-shows by 75%, cut mail-outs by 30% saving $50–$75 per month, has roughly 30% of clients using the portal, sped up invoicing and improved referral communications — clear, measurable benefits delivered by ezyVet.

Marquette Vet Clinic

Shelley Brauer

Office Manager