Case Study: Kincumber Veterinary Hospital achieves streamlined operations and doubled preventative medication sales with ezyVet

Kincumber's Two Year Journey With ezyVet and Attending Unleash

Kincumber Veterinary Hospital, a family-owned general practice in Kincumber, NSW, faced limitations with their legacy practice management software — it only handled basic bookkeeping and records, charged thousands for add‑on features like client communications and inventory, and offered poor support. After searching for an affordable, all‑inclusive solution, owners Greg and Lisa Kelman chose ezyVet as their practice management platform to bring email and two‑way SMS reminders, inventory and integrations, and a customer portal into day‑to‑day operations.

ezyVet’s platform and community support (including the Unleash conference) enabled Kincumber to automate client reminders, activate a Customer Portal, clean up records and streamline workflows. These changes produced measurable results: re‑treatment SMS reminders doubled preventative medication sales, about 10,000 old client records were disabled to improve reporting, and ongoing efficiencies have improved client communication, online bookings/payments and overall practice performance. ezyVet continues to support their drive for continuous improvement.

Kincumber Veterinary Hospital

Greg Kelman

Kincumber Veterinary Hospital