Case Study: IQPC improves collections efficiency with ezyCollect by Sidetrade

IQPC saves 8 hours a week with ezyCollect

IQPC, an IT services company in Perth, faced a significant challenge in managing its accounts receivable process. With over 400 invoices issued monthly, its manual system of chasing payments using Xero was inefficient, confusing for clients, and a major burden on staff. To solve this, IQPC integrated the ezyCollect accounts receivable automation platform with its Xero accounting software.

The solution implemented by ezyCollect automated email reminders, provided a daily call list for staff, and offered clients a self-serve payment portal. This resulted in IQPC saving at least eight hours per week ($12,000 annually), drastically reducing client confusion and calls. The vendor ezyCollect enabled IQPC to get paid quicker, improve the customer experience, and reallocate staff time to more valuable customer service roles.

IQPC