Case Study: IQPC achieves 95% customer self-service and major time savings with ezyCollect

IQPC achieves collections at scale with an accounts receivable overhaul

IQPC, a Perth-based IT services firm with 26 years’ experience, was struggling to stay on top of more than 400 invoices a month as Xero reminders over-communicated per invoice and customers still phoned for missing invoices. IQPC engaged ezyCollect’s collections automation platform (integrated with Xero) to scale its collections capacity and restore control.

ezyCollect deployed account-level reminders, automated workflows, invoice attachments and a personalised payment portal so customers can view and pay multiple invoices, with tracked progress and a daily call list for staff. The result: customers self-serve 95% of the time, the team saves roughly eight hours a week answering enquiries, AR visibility and professionalism improved, and payments accelerated via secure online checkout.

IQPC

Phil Wainwright

Director and Co-Owner