Case Study: Alexander Symonds achieves a 45% reduction in average overdue days with ezyCollect

How Alexander Symonds reduced their average overdues by 45%

Alexander Symonds, a surveying consultancy serving Southern Australia, struggled with inefficient collections, varying payment terms and a high volume of invoices that tied up staff time and slowed cash flow. They chose ezyCollect’s AR automation (integrated with MYOB AccountRight Live) to standardize follow-ups and improve the customer payment experience.

ezyCollect deployed automated communications, automated statements and the Simplypaid online payments feature, reducing average days overdue from 12.94 to 7.06 (a 45.44% improvement), saving 212.83 hours (about 26 full-time days), and helping chase and close $24.3M across ~6,600 invoices. Alexander Symonds reports faster cash flow, less manual work and improved AR productivity after implementing ezyCollect.

Alexander Symonds

Barbara Chenoweth

Finance and Administration Officer