Case Study: Lacklands achieves 95% on-time debtor payments and 60% reduced accounting workload with ezyCollect

Debtor management at Lacklands is now light work using ezyCollect

Lacklands, the largest independent photographic and accessories supplier in New Zealand, faced rapid growth that left its accounting team struggling to manage more than 1,000 small debtors and a 30% overdue rate in 2016. The Board demanded regular updates and the team needed a better way to prioritise collections, so Lacklands turned to ezyCollect, integrating the vendor’s solution with their MYOB Exo system to elevate existing data and automate debtor management.

ezyCollect implemented automated payment reminders, system-generated phone call lists for high-touch accounts, configurable workflows, and the ability to exclude specific customers from automation. As a result, 95% of debtors now pay on time, the accountant’s personal workload has dropped by 60%, the balance sheet and debtor position have improved, and the accounts team has more time to add value elsewhere — outcomes Lacklands attributes to ezyCollect.

Lacklands

Abhishek Sood

Assistant Accountant