Case Study: CW Systems boosts cash flow and cuts DSO with ezyCollect

CW Systems cuts DSO 20% in 3 months with ezyCollect

CW Systems, a leading Australian distributor of blinds and shutters, faced a highly manual and inefficient accounts receivable process. Their finance team spent hours each week on collection calls and preparing email reminders using disparate systems like NetSuite, Excel, and Outlook. This lack of time meant they could only contact a small number of their most overdue customers, leading to low visibility and an average DSO of 60 days. To address this, they turned to the ezyCollect accounts receivable platform.

By integrating ezyCollect with NetSuite, CW Systems automated its communications, sending reminder emails and offering a 24/7 online payment portal with a Pay Now button and a Pay by Instalments option. This solution from ezyCollect led to a 20% reduction in DSO within three months. The finance team achieved major time savings, as reminder emails that once took five minutes now take seconds, and they gained bird's-eye visibility into their receivables, allowing them to consistently pay their own suppliers on time.

CW Systems