Case Study: CW Systems achieves 20% DSO reduction and saves 15 hours/week with ezyCollect

Collecting money is a 24/7 reality for CW Systems

CW Systems Pty Ltd, a leading Australian distributor of blinds and shutters using NetSuite, was losing about 15 hours per week to daily collection calls and manual email reminders and could only contact the most overdue, highest‑value accounts. To fix limited AR visibility, time‑consuming phone follow-ups and an average DSO of 60 days, CW Systems engaged ezyCollect.

ezyCollect deployed a NetSuite‑integrated accounts receivable platform with automated reminder workflows (including a “due soon” pre‑reminder), Pay Now online payments and instalment options, and consolidated AR management. The implementation delivered major time savings and fewer calls, 24/7 payments and improved cashflow, clearer AR visibility for management, and a 20% reduction in DSO within three months.

CW Systems

Christian Cruz

Finance Manager