Case Study: California State University, Monterey Bay streamlines residential mailroom management with EZTrackIt

How Cal State University Monterey Bay Streamlined Residential Mailroom Management with EZTrackIt

California State University, Monterey Bay, with over 6,600 students on campus, faced significant challenges in managing the high volume of daily package deliveries to its residence halls. The staff, dealing with frequent student worker turnover, struggled with manually logging, storing, and notifying students about packages, which was time-consuming and lacked accountability. They turned to EZTrackIt for a package management solution.

EZTrackIt provided a streamlined system that allowed staff to log multiple packages at once and print labels for easy organization. The software sent instant email and text notifications to students and was simple for new workers to learn. This implementation greatly improved mailroom accountability and efficiency, freeing up staff time to focus on other tasks. While a minor issue with notification timing remained, EZTrackIt incorporated user feedback into a future product update.

California State University, Monterey Bay

Tom Burns

Marketing and Outreach Coordinator