Case Study: PSI Repair Services achieves 75% operational efficiency gains with EZO

PSI Repair Services Improves Operational Efficiency by 75% Using EZOfficeInventory

PSI Repair Services, a manufacturing and repair company specializing in electronics, hydraulics, and mechanical components, needed a more customizable way to manage its rapidly growing repair operations. The team struggled with manual data entry, limited reporting, and a lack of flexibility across its RAC sites, so it turned to EZO and its asset/work order management software to better track repair lifecycles and customer assets.

EZO implemented custom work orders, custom fields, custom reports, barcode tracking, and an API integration with PSI’s Epicor ERP system to automatically sync repair data and consolidate more than 16,000 assets. With EZO, PSI improved operational efficiency by 75%, reduced report creation time from over an hour to under 7 minutes, and saved roughly 30 seconds per part in processing, while also expecting to save about 20% annually after year three.

PSI Repair Services

Brian Upchurch

RAC Division Manager and the Administrator of EZOfficeInventory